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Step-by-Step Installation and Troubleshooting Guide for first time AUXDATA users:
(**use your "back" button as necessary for easier navigation**)
1. Install CITRIX on your computer.
1.1 -- What is CITRIX? (see response 1.1)
1.2 -- How do I download CITRIX? (see response 1.2)
1.21 -- I have AOL. Is there anything special that I need to know? (see response 1.21)
1.3 -- How do I install CITRIX? (see response 1.3)
1.4 -- How do I know if I’ve installed CITRIX properly? (see response 1.4)
2. Log on to the AUXDATA database.
2.2 -- What do I do if I can’t log on to AUXDATA? (see response 2.2)
3.2 -- How do I change my password? (see response 3.2)
3.3 -- Why should I change my password? (see response 3.3)
4.1 -- How do I know that I'm really in the AUXDATA system? (see response 4.1)
5. OK, now what?
5.1 -- If you have plenty of spare time and want to know more -- Read the AUXDATA Overview Guide.
5.11 -- How do I get a copy of the AUXDATA Overview Guide? (see response 5.11)
5.2 -- HAVE FUN!
6. Common Problems/Questions.
6.01 -- I can find all of the units, but I can't find any members other than myself. (see response 6.01)
6.02 -- I can't get Adobe Acrobat Reader to work correctly. (see response 6.02)
6.03 -- CITRIX does not seem to be working. I've downloaded the file and I can see the icon. What's wrong?
(see response 1.3) AOL users should also refer to (response 2.1)6.04 -- I can't get my reports to print. (see response 6.02)
6.05 -- I'm not using Windows 95, 98, ME, 2000 or XP. Is that a problem? (see response 6.05)
6.06 -- I try to log on to AUXDATA but it takes forever for it to connect. (see response 2.1)
6.07 -- Where can I find a list of EMPLIDs for my flotilla members? (see response 6.07)
6.08 -- What kind of reports can I obtain through AUXDATA at this time? (see response 6.08)
6.09 -- I've created a report file and saved it to my "local" disk so I can print it with Adobe Acrobat. Now I can't find it. (see response 6.09)
6.10 -- My password does not work. (see response 3.1)
6.11 -- I've lost my password -- what do I do now? (see response 3.2)
6.12 -- I'm an FSO-IS. How do I input information for my flotilla? (see response 6.12)
6.13 -- How can I check the Qualifications for members in my unit? (see response 6.13)
6.131 -- I ran the Qualifications Report for my unit but one of my members was not listed. Now what? (see response 6.131)
6.132 -- How can I check the Vessel, Radio and Aircraft facilities assigned to my flotilla? (see response 6.132)
6.133 -- How do I check member training including Required Tasks, Workshops, QE and NAVRULEs dates? (see response 6.133)
6.14 -- The problem that I have is not listed here. What do I do now? (see response 6.14)
Responses:
Response 1.1: What is CITRIX? CITRIX is a program that you
install on your computer that allows your computer to act a “client” to
the AUXDATA server. Using
CITRIX provides for much faster access to AUXDATA and allows for enhanced
reports viewing and printing functions. Installation of CITRIX is
necessary to access AUXDATA.
Once installed, you do
not need to “start” CITRIX by clicking on an icon. It will start automatically once
you attempt to access AUXDATA through your browser. (See
Response 1.4 – How do I know if I’ve installed CITRIX properly?)
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Response 1.2: How do I download CITRIX? If you are using Win95, 98, ME, NT, 2000, or Windows XP, The version of Citrix to download is as follows:
http://download2.citrix.com/files/en/products/nfr/ica/ica32t.exe
Left click with your mouse on the above link, select “Save as…” and save the ica32t.exe
to a folder on your hard drive. (If you have AOL please see Response
1.21 before going any further.) Now you are ready to
actually install CITRIX. (See
Response 1.3)
Response 1.21: I have AOL. Is there anything special that I
need to know? Yes! Some members with AOL accounts
have reported difficulties downloading the CITRIX program file. It will
download to your computer, but may not install properly. If you have AOL
and cannot download or install this file, have another member (without
AOL) download the file (see
response 1.2) on to their computer and then send it to you as an
attachment to e-mail. If you
cannot get a member in your local area to do this for you, please contact
your SO-IS for assistance.
You should then be able to install the program without corruption
errors. If the file does not install, make sure that you are using
Windows 95 or above.
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Response 1.3: How do I install
CITRIX? Once you download it,
go ahead and double left click on it with your mouse. It will install itself. It will then function as a plug-in
for your browser. You do not
need to “start” it like a regular program.
Do not download or install JINITIATOR. Despite earlier
instructions to the contrary, it is now obsolete and has been replaced by
CITRIX. CAUTION:
Downloading the CITRIX file to your computer is not the same as
INSTALLING the CITRIX program on your computer. Once you have downloaded the
CITRIX file (ica32t.exe), you must “install” the program by either
double-clicking the file with your mouse’s left key, or by right-clicking the file with your mouse and
selecting the “open” option.
CITRIX should then be properly installed.
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Response 1.4: How do I know if I’ve
installed CITRIX properly?
Start up your browser, and then point it to the AUXDATA URL. (see
Response 2.1 below for precise address) Click on the “Internet Users:
Production Database” on the AUXDATA URL. If CITRIX has been installed
properly, you will see two small “pop-up” windows in succession. The first window will
say “Please wait… ica connecting to Auxdata
prod.” The second,
larger window will say “Please wait… Windows 2000 Server -- applying your
personal settings”
You should also notice an icon on your toolbar that says “ica” The “dot” on the “i” of “ica” should appear as a small red
bouncing ball. If
you do not notice these items, please review the instructions regarding
the installation of CITRIX
(see Response 1.1 and Response
1.2) and try again.
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Response 2.1: How do I log on to AUXDATA? If you are launching from Windows XP/2000/ME 95/98 please use the following URL http://auxdata.uscg.gov/ Once you are on the page illustrated below, be sure to use the "Internet Users: Production Database" link.
A window appears similar to the following:
Response 2.2: What do I do if I can’t log on to
AUXDATA? Verify that you have
installed CITRIX properly (Response
1.4). Once you have verified the proper installation and function of
CITRIX and you are still having problems, make sure that you have entered
AUXDATA via the proper URL for your operating system and have used the
correct link on the first AUXDATA page. (See
Response 2.1)
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Response 3.1: What do I do if AUXDATA rejects my
password? Be very sure that
you have entered your username and password correctly. If your password is still
rejected, try entering it in lower case. Should you continue to have
problems, contact your SO-IS.
He/she can “test” your password to see if it is valid. If they determine that the
password is no longer functioning, they will refer you to the DSO-IS to
have your password “re-set” by National.
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Response 3.2: How do I change my password? You can change your password by “checking off” the “change password” box on AUXDATA log-on page. Be sure to write down your new password and keep it in a safe place. If you lose your password, it will have to be “re-set” by National. Considering the current “rush” to obtain passwords, it may take days or weeks to have your password re-set. Step-by-step instructions can be found below. ( The instructions do not mention this but, the system does not seem to like special characters like any of the following: " /?!@#$%^&*( ) ><" Just try to keep your password limited to standard letters and numbers and you should be just fine.
Step 1:
Step 2: Open the Microsoft Internet Explorer (or other browser)
browser by double clicking the 
icon on
your desktop.
The Microsoft Internet Explorer browser (or other browser) opens.
Step 3: In the Address text box of the browser, enter: http://auxdata.uscg.gov/ (or http://auxdataweb2.uscg.gov/ if you are using Window 2000,ME or XP) and press ENTER.
The AUXDATA Logon Screen appears.
Step 4: Enter your username and password, click the Change Password checkbox, and then click Logon.
The Change Password screen appears similar to Figure 4-4:
Figure 4-4 Change Password Screen
NOTE: It is highly recommended for security purposes that you adhere to the Recommended Password Criteria listed on the Password Change screen.
Step 5: Enter a new password in the New Password field, then re-enter the new password in the Confirm Password field. Click Change.
A window appears similar to the following:
Step 6: Click OK.
Your password is changed. The user is logged on and the AUXDATA Main Menu appears.
Response 3.3: Why should I change my password? The password that you have been
issued is very “generic” and can be easily guessed by another user. Should that happen, that other
user may accidentally or intentionally change the password. You would then be “locked out” of
AUXDATA. In addition, unauthorized persons could gain
access to your unit's protected Privacy Act type information.
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Response 4.1: How do I know that I'm really in the AUXDATA system? You are in the right place if you see the following screen:
Response 5.11 -- How do I get a copy of the AUXDATA Overview Guide? Click one of the following links to download the Guide.
The PDF file looks like it will be
the best for printing, however, the HTML document has clickable links
which makes navigation around the document easier.
I recommend that you save them to
your hard drive for ready reference.
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Response 6.01
-- I can find all of the units, but I can't find any members other
than myself. Unless you have "input" level authorization, you
will only be able to see you own personal information when you enter the
"Member Status" area. You will find member demographics in the
"Reports" area.
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Response 6.02 -- I can't get Adobe Acrobat to work correctly. Make sure that you are using Adobe Acrobat Reader 5.0 or higher. You can obtain a free download of the newest version at :
http://www.adobe.com/products/acrobat/readstep2.html
Be sure to select the proper version for your current version of Windows before you download the Adobe Acrobat Reader software
If you are sure that you are using the correct version of Acrobat Reader, and you are still having problems, see the following:
Adobe Acrobat Reader must be configured properly to view reports. To configure Adobe Acrobat Reader, perform the steps below:
Step 1: Open Adobe Acrobat Reader.
Step 2: Click File.
Step 3: Point to Preferences, and click General.
Step 4: Ensure that Web Browser Integration is not selected (see below).
Response 6.05
-- I'm not using Windows 95, 98, ME, 2000 or XP. Is that a
problem? Answer: Perhaps! If you are using a
version of Windows older than Windows 95, you should upgrade.
If you are using Mac or Linux/Unix operating systems, be sure that you
have downloaded the Mac or Linux/Unix version of CITRIX before
proceeding. If you are using Linux /Unix or a Mac and are
experiencing difficulties, technical support is not currently available on
this Quick Start Guide.
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Response
6.07: -- Where can I find a list of EMPLIDs for
my flotilla members? EMPLIDs are found on the "Member Roster"
report. You can access the Member Roster report in the "Reports"
section of AUXDATA.
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Response 6.08: -- What kind of reports can I obtain through AUXDATA at this time? AUXDATA has very limited reporting functions at this time. OSC is working on developing reports that are similar to those that we had in AUXMIS II. We do not have an availability date for access to those reports.
The Unit Summary Data Report is available in the
AUXDATA Reports section.
Member Qualifications Reports are accurate
and can be accessed. See
response 6.13 for instructions on running Member Qualifications
Reports.
Member Rosters can be found in the "Reports" section of AUXDATA.
AUXINFO (located at
http://www.auxinfo.uscg.gov/ ), one of the major reporting
functions of AUXDATA, is currently up and running. If you log onto AUXINFO and go to
“New CG Info--Auxiliary Users” and then to “PowerPlay Quick Tour” you
learn interactively how AUXINFO works. It is really easy to use after
taking this tutorial. The most important item is to learn is how to
generate bookmarks. Selected Preformatted AUXINFO reports can be
found at: http://www.d8cr.org/auxinfo_preformatted_reports.htm
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Response 6.09: --
Even though the following example demonstrates the saving of a E-Mail Directory report, you can use the same technique to save any type of report.
1. Select the reports button…
2. Select Email Directory….
3. Select "Generate to File", then appropriate type ( I recommend PDF format)
4. Select "Full Access"
5. Select appropriate location on CLIENT workstation…do not select LOCAL
6. Save to the appropriate Client location
7. You can now go back to the file saved on your hard drive, open
it, and print it out in the usual fashion.
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Response 6.12 -- I'm
an FSO-IS. How do I input information for my flotilla? FSO-IS
officers do not have data input access at this time. It appears that currently only the
SO-IS has the ability to change any member demographics or enter mission
activity.
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Response 6.13 How can I check the Qualifications for members in my unit?
The Certifications button allows you to run a report on the unit certifications and return to the Report Menu. Perform the following steps to run a Unit Certifications report:
1. Click the
button from the AUXDATA Main
Menu.
The Training Management Tool Main Menu similar to the following appears:
2. From the TMT Main Menu, click the
button.
A Reports Screen similar to the following appears:
3. Click the
button under Unit.
The Unit Certifications Screen similar to the following appears:
Figure 10-39 Unit Certifications Screen
4. Select the desired Unit. Click Submit.
The Unit Certifications Screen similar to the following appears:
Figure 10-40 Unit Certifications Screen
You may now save this report for printing and distribution as described in ( response 6.09)
Response 6.131 -- A member with no qualifications will not show up on the Unit Qualifications Report. To verify that a member is listed within the AUXDATA system, run a member roster report. You can access the Member Roster report in the "Reports" section of AUXDATA.
Response 6.132 -- How can I check the Vessel, Radio and Aircraft facilities assigned to my flotilla?
1. From the AUXDATA main menu, click on the "Resource Status" button. Your flotilla should already be highlighted in blue.
2. Select the "Facilities" tab at the top of the window. You should now see a screen with three radio buttons at the top labeled "Aircraft", "Boat", "Radio". Clicking on any radio button will display a list of the facilities assigned to your unit. For example, if you wish to view a list of boats assigned to your flotilla, click on the radio button labeled "Boat".
3. Use your mouse to click on and highlight the facility you wish to view. Then click on the "View" button. Do not be misled by the name of the member listed on the first screen that you see. If you look closely, that name is of the member who inspected the facility. If you wish to verify the ownership of the facility, click on the button labeled "Ownership".
4. Additional information regarding this facility can be found by clicking on the button labeled "Boat Information" (or Radio Information or Aircraft Information as the case may be)
Response 6.133 -- How do I check member training including Required Tasks, Workshops, QE and NAVRULEs dates?
The Training Record button allows you to run a report on the unit training records from the Begin Date to the End Date and return to the Report Menu. Perform the following steps to run a Unit Training Record report:
1. Click the
button from the
AUXDATA Main Menu.
The Training Management Tool Main Menu similar to the following appears:
2. From the TMT Main Menu, click the
button.
A Reports Screen similar to the following appears:
button under Unit.
The Unit Training Record Screen similar to the following appears:
Figure 10-37 Unit Training Record
4. Enter the desired Start Date and End Date. (: Be sure to pick a very early "Begin Date:" if you wish to check Required Tasks. If you pick a date that is too current, the report will not show any training completed before that date. For example, if a member completed a specialty course in 1970, and your "Begin Date" is 01-JAN 1990, that specialty course will not show on the report. To generate a comprehensive list use a "Begin Date" that predates the earliest date of enrollment for all of your members.)
5. Click Submit.
The Unit Training Record Report Screen appears similar to the following:
Figure 10-38 Unit Training Record Report Screen
Response 6.14 -- The
problem that I have is not listed here. What do I do
now? Review the D8CR AUXDATA updates and other information
that has been provided for you on the AUXDATA
Resources Page. Read the AUXDATA
Overview Guide -- it has a wealth of information. If after reviewing
that information, you still have questions, contact your FSO-IS or
SO-IS.
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